Customer Service Representative

Salary
USD 14 - 17
Technologies
  • Shopify
Location
Clearwater Florida
Date
2024-01-03

We are a growing company with a fun product and fun working environment .As a Customer Service Representative, you will be the primary point of contact for our customers, providing them with exceptional service and support. Your role is crucial in ensuring our customers have a positive experience with our company. You will address inquiries, resolve issues, and assist customers with their needs promptly and professionally.


Key Responsibilities:

  • Customer Assistance: Respond to customer inquiries via phone, email, or chat in a friendly and efficient manner, addressing questions, concerns, and issues.
  • Product Knowledge: Develop a deep understanding of our products/services to provide accurate information and guidance to customers.
  • Problem Resolution: Investigate and resolve customer complaints, issues, and inquiries, escalating complex problems to appropriate team members when necessary.
  • Order Processing: Assist customers with order placement, tracking, and modifications while ensuring accuracy and timeliness.
  • Documentation: Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions.
  • Team Collaboration: Collaborate with colleagues and other departments to resolve complex customer issues and improve overall customer experience.

Qualifications:

  • High school diploma or equivalent; college degree preferred.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving and decision-making abilities.
  • Ability to remain calm and professional under pressure.
  • Proficient computer skills and familiarity with customer service software systems.
  • Positive attitude and a passion for helping people.


Benefits offered:

  • Paid time off
  • 401k
  • Employee discounts
  • Workplace perks such as food/coffee and flexible work schedules


Communication method(s) used:

  • Email
  • Phone


Work environment:

  • Office


Job Type: Full-time

Salary: $14.00 - $17.00 per hour

Experience level:

  • 1 year


Shift:

  • 8 hour shift


Weekly day range:

  • Monday to Friday


Work setting:

  • In-person
  • Office


Experience:

  • customer service: 1 year (Preferred)


Work Location: In person