We strive for all customers to be satisfied with products purchased at www.oddsoxofficial.com
Please get in touch with your store or online retailer directly for orders or item-related inquiries not made on our website. We are unable to assist with these inquiries.
Our brands Odd, Odd Sox, and Cool Socks are offered on Facebook, Instagram, and TikTok, however, please note that there are multiple sellers selling these brands. Orders placed on these marketplaces may be subject to specific seller policies and are different from Odd Sox LLC. Inquiries must be submitted directly from your account to ensure you are directed to the appropriate seller.
Inquiries to purchases placed in-store or on a marketplace including Amazon, eBay, Target, and Walmart are to be directed to the appropriate retailer. Each retailer or marketplace seller maintains their own policies and procedures independently of Odd Sox LLC.
30-Day Exchange policy
- Eligible orders placed at oddsoxofficial.com, Odd Sox official Facebook, Instagram, or TikTok orders within 30 days of request; Request must include the order number.
- Must be unworn, unwashed, unaltered; New/ unused condition in original package or attached hangtags.
- An exchange will be for size changes of the same style, design, or print.
- Buyer pays return shipping and agrees to use tracking services on all returned orders. There will be no shipping charges for return shipping of the exchanged item; not responsible for lost return packages that do not use return tracking.
- Please email your exchange request to firstname.lastname@example.org with your order number and contact information. Clearly state the desired size to exchange the returned item for.
Odd Sox Returns Processing
1277 S Highland Ave
Clearwater, FL 33756
Include a clear description of your issue, images if possible, and desired outcome. All inquiries will be responded to within 2 business days.
Returned items will be eligible for store credit, the calculated value of the original order purchase price to be used for future purchase(s) at www.oddsoxoffical.com; Shipping charges will not be included in calculations for store credit; A customer account with a valid email will be required to maintain store credit.
Refunds for orders unable to ship or canceled can take up to 10 days to process and appear back to your original payment method.
Where the buyer refuses delivery or marks the package RTS, the order will be refunded, less applicable shipping charges, upon a successful delivery scan to the original sender. This return method is not recommended. If you intend to refuse a delivery, please get in touch with us directly beforehand at email@example.com
Shipping charges are non-refundable.
We encourage customers to contact us with any concerns or issues related to their online orders or online experience so that we can work to ensure a positive outcome. Contact us: firstname.lastname@example.org we respond within 24hrs.