Customer Service Representative

USD 14 - 17
Clearwater Florida
Employment Type

We're an up-and-coming company with an excellent product and a fun office environment. As a Customer Service Representative, you will be the primary point of contact for our customers, providing them with exceptional service and support. Your role is crucial in ensuring our customers have a positive experience with our company. You will address inquiries, resolve issues, and assist customers with their needs promptly and professionally.


  • Office located in Clearwater, Florida
  • In person - This not a remote position.

Key Responsibilities:

  • Customer Assistance: Respond to customer inquiries via phone, email, or chat in a friendly and efficient manner, addressing questions, concerns, and issues.
  • Product Knowledge: Develop a deep understanding of our products/services to provide accurate information and guidance to customers.
  • Problem Resolution: Investigate and resolve customer complaints, issues, and inquiries, escalating complex problems to appropriate team members when necessary.
  • Order Processing: Assist customers with order placement, tracking, and modifications while ensuring accuracy and timeliness.
  • Documentation: Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions.
  • Team Collaboration: Collaborate with colleagues and other departments to resolve complex customer issues and improve overall customer experience.


  • High school diploma or equivalent; college degree preferred.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving and decision-making abilities.
  • Ability to remain calm and professional under pressure.
  • Proficient computer skills and familiarity with customer service software systems.
  • Positive attitude and a passion for helping people.

Benefits offered:

  • Paid time off
  • 401k
  • Employee discounts
  • Workplace perks such as food/coffee and flexible work schedules

Communication method(s) used:

  • Email
  • Phone

Job Type:

  • Full-time

Pay Rate: 

  • $14.00 - $17.00 per hour

Experience level:

  • Previous customer service experience of one year is preferred but not required.


  • 8 hour shift

Weekly day range:

  • Monday to Friday